Please read before booking
Booking Policies | Silk Skin Wax Specialist
Clear policies protect your appointment time and help the day run smoothly.
Deposit & payment
A 20% non-refundable deposit is paid online by card at the time of booking to secure every treatment or package. The remaining balance is due at your appointment. With at least 24 hours’ notice, the deposit can be transferred once to another appointment within four weeks.
Changes, cancellation & no-show
Changes or cancellations with less than 24 hours’ notice, same-day cancellations and missed appointments result in loss of the deposit or payment made. A new deposit is required to rebook. If Silk Skin Wax Specialist needs to cancel and a suitable alternative cannot be arranged, the deposit will be refunded.
Late arrival
Arriving more than 15 minutes late may mean the treatment is shortened, rescheduled or cancelled, with the deposit forfeited. Please arrive on time rather than very early, as there is no reception desk.
Consultation & patch testing
Complete the consultation form and disclose any allergies, skin conditions, medications, medical conditions, pregnancy, recent treatments or other changes since your previous appointment. Treatment may be adapted, postponed or refused when it is not considered safe or suitable. A free patch test is compulsory at least 48 hours before lash lift, brow lamination, tinting or hybrid brow stain. A new patch test is required before your first hybrid stain treatment, even if you have previously been tested for regular tint. No exceptions.
Children & guests
Please attend alone. The treatment room is small, has no space for prams and cannot safely accommodate children under 12.
Photography
Before-and-after photos or videos are only taken and used with your permission.
Aftercare & results
Please follow the aftercare provided. Individual results and sensitivity vary. Contact Silk Skin Wax Specialist promptly if you have a concern following treatment. Refunds are not offered for completed treatments.